Help Desk Operations

Your employees will likely encounter problems with their desktops and laptops in the normal course of business. When email is unavailable or the printer jams, your company productivity halts. Venture Technologies’ help desk system will allow users to submit trouble tickets; these tickets will be processed to completion to ensure the correct assistance is provided. Our system provides your IT management with reporting so you can identify recurring issues.Our solution is available in remote and onsite support to allow you the flexibility you need.

“Supporting our employees is the single biggest focus of our IT department. When I arrived at AAHSA, there was no formalized process for getting assistance and the level of service was minimal at best. Venture Technologies helped me establish and track help desk procedures which has substantially reduced the resolution turn around time.”
Susan Cato, VP, Information Technology, AAHSA

Program Solutions

• Reliability

  The solution that Venture Technologies provides is more than a single person waiting to respond to issues. Venture Technologies has developed a tiered approach to ensure that any problem is solved. Our escalation procedures make certain that the toughest technical challenges are met quickly with the necessary experience.

• Web-Based Interface

  Venture Technologies’ online ticketing system has an easy to use, web interface that can be accessed through your browser. The problem is tracked through each step of contact between the support technician and the employee, and the ticket will not be closed without the approval of the submitting employee.

• Remote Support

  Our remote technical assistance is a cost-effective alternative to onsite support. Venture Technologies will develop a Service Level Agreement to define the response time and escalation procedures for each problem ticket. Through remote access technology, the issue may be resolved immediately, or an engineer may be dispatched to your location.

• Reporting

  Understanding what problems occur and how they are solved is critical to projecting future resource allocation. Venture Technologies will deliver reports ranging from the type and frequency of problems to the utilization of technical support resources. These reports will assist in implementing new initiatives designed to reduce the number of incidents.

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